Return & Exchange Policy

Products must be returned unused and in the original box/packaging in which they were delivered. Any product that has been used, altered, or damaged will not be accepted or be eligible for a return.

Please retain your original receipt/proof of purchase and all documentation and packaging to fulfill the return eligibility.

It must be noted that Crate & Barrel reserves the right to refuse the return of any products that do not meet the return and refund eligibility criteria stated above.

• Full-price houseware items may be refunded or exchanged within 15 days from the purchase date.
• Sale houseware items may be refunded within 3 days and exchanged within 15 days from the purchase date.
• Full-price furniture items can be refunded or exchanged only if returned at the time of delivery, warehouse collection, or store pick-up.
• Sale furniture items are non-refundable and can only be exchanged at the time of delivery, warehouse collection, or store pick-up.

Defective Items & Warranty

• In the case of a manufacturing defect with any electrical items under warranty, we will attempt to repair the item if feasible.
• If repair is not possible, we will replace or refund the item per the terms of the warranty.
• Exchanges are allowed only for an item of equal or higher value, with no refunds for price differences.
• Interior Design Service fees are non-refundable.
• Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow care instructions. These items must be accompanied by the original receipt.

Additional Policies

• Wall drilling and assembly services are not included with any of our delivery options.
• Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.

Which Items Are Not Eligible for Returns?

The following products are not eligible for return, exchange, or refund (unless faulty or not matching their description):

• Products that have exceeded the return policy timeframe since purchase.
• Products that are not in their original condition or missing any parts or attachments.
• Products that have been opened or unsealed (unless necessary to inspect).
• Products without original packaging or labels.
• Products that have been used, damaged, or altered from their original condition.
• Products requested for return more than 24 hours after delivery if already used.
• Products that have been assembled, installed, or altered after delivery.
• Specific categories such as unwrapped bedding, mattresses, and bath linen due to hygiene reasons.
• Products that have been damaged due to misuse or show signs of wear and tear, even if still within the warranty period.
• Customized/special orders.

Refund Processing

Your refund will be processed via the following methods:

• Credit card payments are refunded to the same card used for purchase.

For support, contact Customer Care:

• Customer Care: Call (800) (301-0105) or email: customercareKSA@crateandbarrel.me