Placing an Order

How do i place an order

First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

How do I pay for my purchase?

We accept a variety of payments including MasterCard, Visa and American Express (AMEX).

How much is the shipping cost?

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Do you charge VAT?

Yes, as per UAE law a 5% VAT is already included in our displayed prices.

Where do you ship to and what shipping options are available?

How do I track my order?

You can click on the link you will receive from Aramex via SMS once you place your order

What is your return and exchange policy?

Crate and Barrel furniture items may be exchanged and refunded within 4 days from the delivery date for full priced items. All discounted items may be exchanged and refunded within 1 day from delivery date.

Crate and Barrel housewares items may be exchanged and refunded within 15 days from the purchase date for full priced items. All discounted items may be exchanged within 15 days and refunded within 3 days from date of purchase.

Exchange is allowed only with item/s equivalent to or higher- than the original purchase, any differences will not be refunded

15 days exchange or refund will be provided in case of Manufacturing defect.

No refund will be offered on, books, bath products, food items and personal care products. Please refer to Crate & Barrel terms and conditions (www.crateandbarrel.me) or an associate.

Refunds and exchanges will be processed only in the country of purchase and in the original payment mode

In order to qualify for a return or exchange, all items must be returned with the following conditions:

  • Returned items must be unused, unaltered, and in good condition
  • All tags and sew-in tags/barcodes must be attached
  • Original purchase receipt must be presented
  • Exchange can only be with an item of equal or higher value than the original item

Your refund will be processed via the following methods:

  • Credit Card payments are refunded back to the card used in the purchase 

For further information contact us at: 
Customer Care: 800 22632 (800 CANDB) or by email: customercare@crateandbarrelme.com 

How can I return an item?

You can contact our call center on 800-22632 (800 CANDB) to cancel or partial cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items. 

What should I do if I do not want to receive my order?

You can contact our call center on 800-22632 (800 CANDB) to cancel or partial cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items. 

Can I purchase a Gift Card?

Crate and Barrel gift cards may be shipped to any address in the UAE. Please note: The gift cards are redeemable in any Crate and Barrel store in the UAE only. The gift cards may not be redeemed online. For more information on gift cards use in-store, please contact our Customer Care Team at (800) CANDB (800-22632). Gift cards can not be used in conjuction with any other promotions or discounts.

Share Rewards

What is SHARE?

SHARE is the UAE’s true lifestyle rewards programme brought to you by Majid Al Futtaim. SHARE offers members the flexibility to earn and spend their points across all Majid Al Futtaim brands. For more information, please visit https://www.sharerewards.com/en.

How does SHARE work?

As a SHARE member, you will earn points whenever you spend at any Majid Al Futtaim brands, hotel restaurants and leisure destinations, as well as all stores inside Majid Al Futtaim malls.

How can I earn SHARE points for my orders placed online on Crate and Barrel?

You can earn points for any of your purchases online on Crate and Barrel by entering your SHARE ID upon Account Creation, My Account or Checkout. It is your ongoing responsibility to make sure that the SHARE ID details you provide to us are valid, accurate and complete. The SHARE points earned will reflect in your SHARE Application within 7 working days. All points earned may be redeemed across all SHARE participating stores. A full list of brands is available at https://www.sharerewards.com/en. SHARE points may not be redeemed online on https://www.crateandbarrel.me/ 

How many SHARE points will I earn for my orders placed online on Crate and Barrel?

You will earn 10 points for every 100 AED spent online on Crate and Barrel.

All points earned may be redeemed across all SHARE participating stores. A full list of brands is available at https://www.sharerewards.com/en. SHARE points may not be redeemed online on https://www.crateandbarrel.me/ at the moment. 

When can I claim my SHARE points?

SHARE points may be claimed within 14 days of purchase.