Delivery Acceptance:

Once the order has been placed, Crate and Barrel will provide you with an estimated date of delivery. Crate and Barrel will strive to deliver your order on or near the estimated date provided. Please note that this date is subject to change and is for guidance only. Crate and Barrel will contact you to book a date for delivery using the details that you provide. It is your responsibility to ensure proper access for the delivery and installation (whenever required) of the order. It is your responsibility to fully measure all passageways, doors, hallways, lifts, and to ensure that the delivery team has sufficient access to fully unpack and assemble the order (whenever required). Delivery from floor one and above shall be completed using service/goods elevators. It is your responsibility to check dimensions and to book use of these elevators in advance of the delivery. If any issues arise, it is your responsibility to inform Crate and Barrel in the appropriate time and to make alternate delivery arrangements. Additional fees (starting from AED 190) may apply to deliveries complicated by lack of adequate access. Crate and Barrel shall, at its own will, decide if security or full access conditions are not met. In this situation, Crate and Barrel is entitled to cancel delivery, change the delivery fee (if applicable), and reschedule delivery for a time when safety measures and complete access can be guaranteed. Crate and Barrel is not liable for any damage or loss to goods or to your property. This includes, following your instructions, having limited or no access to the delivery site, and goods not fitting into the delivery site. Requests to build items are at Crate and Barrel's discretion and Crate and Barrel will not be responsible for any damage to your home not reasonably foreseen in connection to such work. Crate and Barrel is not liable for any damage caused by items being assembled by a third-party contractor or mover. For goods being delivered by a third-party shipping agent, the shipping agent must have the original receipt(s) and thoroughly check and acknowledge the condition of all items. Crate and Barrel is not responsible for any damages incurred after goods are checked and the acceptance documents are signed.

Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery, and proper installation (whenever required) of all items. Items will not be released until a signature has been received on the delivery documents. All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to Crate and Barrel within 7 days of receipt of goods. We reserve the right to cancel any order you place with us. We may, in our sole discretion, cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account or the same credit card. In the event that we cancel an order, we may attempt to notify you by contacting the email or phone number provided at the time the order was made. A nominal delivery charge of AED 45 will be applied for any purchases below the value of AED 600 that require home delivery. Should you wish to cancel your delivery before its dispatch, the delivery fee will be refunded by the same method with which it was paid. A delivery fee of AED 150 will be charged for furniture orders with a total value of AED 3,500 or less.

We’re excited to announce that Crate & Barrel now offers delivery across the GCC directly from our UAE site, bringing timeless designs straight to your doorstep.

Delivery Fees

• Qatar: AED 350
• Kuwait: AED 500
• Bahrain: AED 350

Delivery fees will be automatically calculated at checkout based on your shipping destination.

Important Information

• Gift Wrapping: Gift wrapping options are not available for GCC deliveries due to international packaging and shipping constraints.
• Eligible Items: Only selected houseware items are eligible for GCC deliveries. Availability will be indicated during the checkout process.
• Customs & Duties: Additional customs duties or import taxes may apply, depending on the destination country’s regulations.

Order Delivery

Our home delivery service is free for orders above AED3,500 or chargeable at AED150 for orders below AED3,500.
Once the order has been placed, Crate&Barrel will provide you with an estimated date of delivery Crate&Barrel will strive to deliver your order on or near to the estimated date provided. Please note that this date is subject to change and is for guidance only.
Crate&Barrel will contact you to confirm a date for delivery using the details that you provided.
To reschedule your delivery please contact the Crate&Barrel Customer Care 800 22632 or by email: customercare@crateandbarrel.me or the store 48 hours prior to delivery.
If you request to reschedule your delivery on the same date will lead to a charge fee of AED 200.
Crate&Barrel will schedule delivery within 45 days of the date of purchase. If the delivery needs to be delayed beyond the above mentioned timeframe, storage charges may apply (minimum 200AED)

Storage

We will store items for a maximum of 45 days from the date of purchase, after which storage fees may apply.
In case of return or exchange after the 45 days we may deduct 10% of the value of items being returned in lieu of storage costs.

Additional Policies

• Electrical work, plumbing, wall drilling, or any type of drilling services are not provided as part of our delivery options.
• Assembly services are offered exclusively for our furniture products.
• Refunds and exchanges will be processed only in the country of purchase and in the original mode of payment.

Returns / Exchanges:

Products must be returned unused and in the original box/packaging in which they were delivered. Any product that has been used, altered, or damaged will not be accepted or be eligible for a return.
Please retain your original receipt / proof of purchase and all documentations and packaging to fulfill the return eligibility.
It must be noted that Crate&Barrel reserves the right to refuse the return of any products that do not meet the return and refund eligibility criteria stated above.
Full price houseware items may be refunded or exchanged within 15 days from the purchase date.
Sale houseware items may be refunded within 3 days and exchanged within 15 days from the purchase date.
Full price furniture items can be refunded or exchanged only if returned at the time of delivery or on the date of pick-up.
In the case of sale furniture purchases, only an exchange might be offered.
In the case of a manufacturing defect with any electrical items that are under warranty, we will repair the item if feasible. If repair is not possible then we will replace or refund the item as per the terms of the warranty. Exchange is allowed only with item/s equivalent to or higher than the original purchase, any differences in value will not be refunded.
Interior Design Service fees are non-refundable.
Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. These items must be accompanied by the original receipt.
Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.

Defective Items & Warranty

• In the case of a manufacturing defect with any electrical items under warranty, we will attempt to repair the item if feasible.
• If repair is not possible, we will replace or refund the item per the terms of the warranty.
• Exchanges are allowed only for an item of equal or higher value, with no refunds for price differences.
• Interior Design Service fees are non-refundable.
• Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow care instructions. These items must be accompanied by the original receipt.

Additional Policies

• Wall drilling not included with any of our delivery options.
• Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.

Which Items Are Not Eligible for Returns?

The following products are not eligible for returns, exchange, or refunds (unless faulty or not matching their description):

• Products that have exceeded the timeframe policy days since delivery
• Products that are not in their original condition or that are missing any additional parts and attachments that originally came with them
• Products that have been opened or unsealed (unless necessary to inspect)
• Products without original packaging or labels
• Products that have been used or damaged or are not in the original condition in which they were delivered
• Products that have been assembled in good condition at the time of delivery or installed, used, or altered
• Products that fall under specific categories such as unwrapped bedding, mattresses, and bath linen for hygiene reasons.
• Products that have been damaged due to misuse or show signs of wear and tear despite still being within thewarranty period
• Customized / special orders
• Refund Processing

Your refund will be processed via the following methods:

• Credit card payments are refunded to the same card used for purchase.

For support, contact Customer Care:

• Call (800) CANDB (800-22632) or email: customercare@crateandbarrel.me

Quotations

Quotations do not form a binding obligation with Crate and Barrel and are valid for 24 hours from issuance. Prices are subject to change and, therefore, should be considered as a guide. Availability of stock is not guaranteed and subject to current stock supply.

Payment and Refund

Crate and Barrel accepts payment by credit and debit cards. In case of a customized order, full payment must be made prior to the order being processed If the customized order has been processed, payment becomes nonrefundable. All refunds will be done by reverting to the same original payment form or through credit note, as you may choose.

Promotional Codes, Discount Schemes and Offers

Promotional codes are valid only in accordance with their terms until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.

HELLO15 Offer
Get 15% off your first online order when you log in or create a Crate&Barrel account. Offer valid on full-price items only, excluding select brands. This offer cannot be used in conjunction with any other offer or promotion. Enter ‘HELLO15’ at checkout, one use per person.

New Movers Offer
To avail of the New Movers Offer, customers are required to contact the customer care at (800) CANDB (800-22632). Upon contacting customer care, customers may present their Ejari/contract to receive 15% off for six months, and a FREE interior designer service with The Design Desk by Crate and Barrel, within the six months as well with no minimum spend. Please note that this offer cannot be used in conjunction with any other offer or promotion. Valid until 31st December 2026.

Ownership and risk

Once payment has been received in full the ownership of all goods will pass to you. Risk of loss, damage or deterioration is transferred to you upon acceptance of delivery.

Liability

Crate and Barrel shall only be liable for direct damages or losses caused to you due to breach of any of Crate and Barrel's obligations. For clarity, Crate and Barrel shall not be responsible for any lost profits, reputation damages, consequential losses or any other type of costs, expenses or losses. Nothing in these Terms and Conditions shall limit both Crate and Barrel and your liability in case of death, fraud or personal injury.

Legal Effect

If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the Laws of Dubai and the Federal Laws of the UAE. Unless agreed otherwise in writing by Crate and Barrel and you, these Terms and Conditions precede over any other terms and Conditions

Apple Discount

• 20% off full price items across the entire store and/or Online at www.crateandbarrel.me
• Excludes items already on offer, electricals, and gift cards. Valid until 31 Dec 2022 only in the UAE
• Must provide Apple employee identity to avail the offer in store.
• To avail offer online all Apple employees must sign up with their Apple email address on www.crateandbarrel.me Discount code to be used at cart/checkout
• Contact Customer care team for assistance or queries (800) CANDB (800-22632)