Delivery and acceptance

Once the order has been placed, Crate and Barrel will provide you with an estimated date of delivery Crate and Barrel will strive to deliver your order on or near the estimated date provided. Please note that this date is subject to change and is for guidance only. Crate and Barrel will contact you to book a date for delivery using the details that you provide. It is your responsibility to ensure proper access for the delivery and installation (whenever required) of the order. It is your responsibility to fully measure all passageways, doors, hallways, lifts, and to ensure that the delivery team has sufficient access to fully unpack and assemble the order (whenever required). Delivery from floor one and above shall be completed using service/ goods elevators. It is your responsibility to check dimensions and to book use of these elevators in advance of the delivery. If any issues arise it is your responsibility to also inform Crate and Barrel in the appropriate time and to make alternate delivery arrangements. Additional fees (starting from AED190) may apply to deliveries complicated by lack of adequate access. Crate and Barrel shall at its own will, decide if security or full access conditions are not met ln this situation. Crate and Barrel is entitled to cancel delivery, change the delivery fee (if applicable) and reschedule delivery for a time when safety measures and complete access can be guaranteed. Crate and Barrel is not liable for any damage or loss to goods or to your property. This includes, following your instructions, having limited or no access to the delivery site and goods not fitting into the delivery site. Requests to build items is at Crate and Barrel's discretion and Crate and Barrel will not be responsible for any damage to your home not reasonably foreseen in connection to such work Crate and Barrel is not liable for any damage caused by items being assembled by a third party contractor or mover. For goods being delivered by a third-party shipping agent, the shipping agent must have the original receipt(s) and thoroughly check and acknowledge the condition of all items. Crate and Barrel is not responsible for any damages incurred after goods are checked and the acceptance documents are signed. For goods being shipped to a non-UAE address, you are responsible for all shipment arrangement and providing all necessary paperwork to the shipping agent in advance. Packing list charges apply (starting at AED100). Please consult an associate for further details. Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods, the complete delivery and proper installation (whenever required) of all Items. Items will not be released until a signature has been received on the delivery documents. All goods must be carefully inspected and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to Crate and Barrel within seven days of receipt of goods. We reserve the right to cancel any order you place with us. We may, in our sole discretion, cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card. In the event that we cancel an order, we may attempt to notify you by contacting the e-mail or phone number provided at the time the order was made.

Exchanges / Returns

Crate and Barrel furniture items can be refunded or exchanged within 4 days from the delivery date for full priced items. All discounted furniture items can be refunded or exchanged within 1 day from the delivery date. Crate and Barrel houseware items can be refunded or exchanged within 15 days from the purchase date for full priced items. All discounted houseware items can be refunded within 3 days or exchanged within 15 days from the purchase date. Exchange is allowed only with item/s equivalent to or higher than the original purchase, any differences will not be refunded. No refund will be offered on, books, bath products, food items and personal care products. Items with a defect may be repaired, returned, or exchanged if the defect is not caused by misuse or failure to follow due care instructions. Please retain your original receipt for refund or exchange. Items must be unused and in the original packing. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed only in the country of purchase and in the original payment mode, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For further information contact us at: 
Customer Care: 800 22632  or by email:


Quotations do not form a binding obligation with Crate and Barrel and are valid for 24 hours from issuance. Prices are subject to change and, therefore, should be considered as a guide. Availability of stock is not guaranteed and subject to current stock supply.

Payment and Refund

Crate and Barrel accepts payment by credit and debit cards. In case of a customized order, full payment must be made prior to the order being processed If the customized order has been processed, payment becomes nonrefundable. All refunds will be done by reverting to the same original payment form or through credit note, as you may choose.

Promotional Codes, Discount Schemes and Offers

Promotional codes are valid only in accordance with their terms until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.

HELLO15 Offer
Get 15% off your first online order when you log in or create a Crate&Barrel account. Offer valid on full-price items only, excluding select brands. This offer cannot be used in conjunction with any other offer or promotion. Enter ‘HELLO15’ at checkout, one use per person.

New Movers Offer
Get 15% off for six months when presenting your Ejari/contract. Items on sale, discount, online, branded electrical and gift cards are excluded from this offer. This offer cannot be used in conjunction with any other offer or promotion. Get a FREE interior designer service with The Design Desk by Crate and Barrel, within the six months as well with no minimum spend, valid until 3rd December 2022.

Ownership and risk

Once payment has been received in full the ownership of all goods will pass to you. Risk of loss, damage or deterioration is transferred to you upon acceptance of delivery.


Crate and Barrel shall only be liable for direct damages or losses caused to you due to breach of any of Crate and Barrel's obligations. For clarity, Crate and Barrel shall not be responsible for any lost profits, reputation damages, consequential losses or any other type of costs, expenses or losses. Nothing in these Terms and Conditions shall limit both Crate and Barrel and your liability in case of death, fraud or personal injury.

Legal Effect

If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the Laws of Dubai and the Federal Laws of the UAE. Unless agreed otherwise in writing by Crate and Barrel and you, these Terms and Conditions precede over any other terms and Conditions